Refunds

If CrateWire isn't for you, email support@cratewire.com within 14 days of your first payment and we'll refund that payment in full.

• It covers the first payment on any paid plan, monthly or annual.
• If your plan started with a free trial, the 14 days start on the day you were first charged, not the day you signed up.
• It applies once per customer.
• Send the request from the email address on your CrateWire account, or include it in your message.
• We refund to the card you paid with, usually within 5 to 10 business days depending on your bank. Your plan ends when the refund is issued.

Renewals after your first payment are not covered by the guarantee. You can cancel at any time from Settings, and your plan stays active until the end of the period you've paid for.

If you live in the UK or the European Union, you also have a legal right to cancel within 14 days of signing up, without giving a reason. If you asked us to start your plan straight away and then cancel within those 14 days, we refund what you paid minus a proportionate amount for the days you used. To cancel, email support@cratewire.com or use Settings. This legal right is separate from our guarantee and our guarantee does not limit it.

Cancelling during a free trial costs nothing. When you start a trial we place a temporary $1 (or local equivalent) check on your card to confirm it works; it is released automatically and never charged.

Email support@cratewire.com.